Management software
centralized technical management (CTM)

Are you looking for an efficient way to manage technical maintenance and works in your building, condominium or business? Then centralized technical management (CTM) is just what you need!

This method consists of centralizing the management of all technical interventions for a property in order to optimize processes and improve the quality of services provided.

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Definition of centralized technical management

The centralized technical management system consolidates all information concerning technical interventions on a single platform. This centralized approach optimizes processes, improves coordination and guarantees superior service quality.

Centralized technical management (CTM) is a technical intervention management system that uses a single software package to centralize all information relating to technical interventions. It is a collection of service requests, mission orders, intervention reports, estimates, etc. The main aim of BMS is to improve the planning, management and coordination of technical interventions in buildings.

The benefits of
centralized technical management software

Centralized technical management offers a number of advantages for property management players such as syndicates, condominiums and companies. Indeed, good centralized technical management software offers the following advantages:

Better visibility of technical interventions

Centralizing all information on a single platform provides a complete, up-to-date view of operations in real time.

More efficient planning of technical interventions

The BMS makes it possible to plan technical interventions efficiently, based on the availability of technicians and the necessary resources.

Simplified management of work orders

GTC simplifies the management of work orders by enabling technicians to consult them directly on the platform, without having to print them out or consult them on different media.

Fewer errors

By centralizing all information on a single platform, it is possible to reduce data entry and information management errors.

Improved service quality

With an overview of all technical interventions, you can better plan them and guarantee superior service quality.

Lower infrastructure management costs

By centralizing management processes, it is possible to reduce infrastructure management costs, such as energy and maintenance costs.

How to choose the right centralized technical management software

There are many centralized technical management software packages on the market. To choose the right software for your company, here are a few criteria to consider:

Ease of use

It's important to choose software that's easy to use for you and your employees.

Flexibility

The software must be able to adapt to your specific needs.

Functionality quality

Check that the software has the functionality needed to manage technical interventions efficiently.

The cost

Compare the different software packages to choose the one that offers the best value for money.

Setting up a centralized technical management system

Installing centralized technical management software requires a thorough assessment of the building’s needs and selection of the right software. It’s important to choose software that offers the functionality needed to manage technical interventions efficiently, and that integrates easily into the building’s existing environment.

Once the software has been selected, however, it is essential to train users in its use, to guarantee optimal use of the platform.

The Monga solution is available for you

Centralized technical management can be implemented in a number of ways. Monga has developed a Premium centralized technical management software and service for its partners, to ensure optimized processing of all technical requests, from maintenance to structural work, for all building trades and all over France… This makes it possible to monitor the various technical services required by a condominium, syndic or company in a simplified and highly efficient way. Monga’s entire system is geared towards efficient, easy-to-use centralization, to streamline processes.

Optimize with Monga The key features of our centralized technical management solution

Monga is a centralized technical management solution that considerably streamlines and simplifies the management of interventions in your building. With Monga, you can significantly optimize three key functions: the occupant relationship, your time and the cost of the work entrusted to you.

1 - The occupant relationship: instant and individualized care

Monga enables you to handle your occupants’ requests instantly and individually. Thanks to our ticket management system, you can track the status of each request in real time, ensuring smooth communication with occupants. What’s more, thanks to our notification system, occupants will be informed in real time of the progress of their request. This reinforces the confidence and satisfaction of your occupants in the management of their building.

2 - Your time: 20-fold reduction in query processing time

With Monga, you can cut the time spent processing requests by a factor of 20. Our centralized technical management solution enables you to centralize all requests in one place, saving you considerable time. What’s more, our ticket management system enables you to track the status of each request in real time, allowing you to better manage your time.

3 - The cost of the work entrusted to us: average savings of 12% to 15% on a like-for-like basis

With Monga, you can make considerable savings on the cost of the work you entrust to us. Indeed, our centralized technical management solution enables you to better plan interventions, which considerably reduces the costs associated with unnecessary travel and waiting time. What’s more, thanks to our ticket management system, you can track the status of each request in real time, enabling you to better control the costs associated with interventions. On average, our customers save between 12% and 15% on the cost of the services they entrust to us.

Get a global view of all the data linked to the technical issues of the fleets you cover (operational tracking, segmentation of data generated, automated intervention reports for reporting), leading to better value for your assets.

Monga, how does it work?

As soon as you identify a need for professional intervention in your building, you can decide to centralize all your services in a single tool:

As soon as your request is processed, you can create an assignment directly in just a few minutes via the Monga platform, or by telephone: 01 76 34 09 91

Then, a Monga partner-professional comes directly to your home to perform the service you need. A Monga-certified craftsman is dispatched to the site, allowing you to follow every step from the identification of your needs to the intervention of a professional.

Every job is carried out at a fair price. In fact, Monga’s simple, efficient way of working means you don’t have to call in a professional whose rates don’t suit you. Thanks to this organized and optimized process, you can be sure of no unpleasant surprises after the intervention.

Monga takes care of everything from repairs to structural work!

Time reinvested

Free yourself from the constraints of technical management and capitalize on customer relations

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Savings generated

Benefit from negotiated rates and optimize the value of covered assets

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Validated quotes

Clear, detailed quotes

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Customer satisfaction

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We work
on all building trades

From simple troubleshooting to major structural work, Monga can help you solve all your technical problems, whatever your asset class. Whether you’re a property manager or an investor, Monga can be integrated into your processes, enabling you to optimize your costs.

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Monga is :

Complete technical support

Monga offers a complete range of technical services, from maintenance to structural work, for all building trades, anywhere in France. We take care of everything for you, from selecting Monga-certified service providers, issuing invitations to tender and selecting quotations, to monitoring worksites right through to delivery.

Personalized support for occupants

Monga provides you with personal support throughout your project. We’re here to answer all your questions and help you make the best decisions for your work. We work closely with you to ensure that your project is completed on time and to your specifications.

Audited and Monga-certified service providers

Monga monitors your project from start to finish, guaranteeing quality work and no surprises. We’re on site to make sure the work goes smoothly, and we’ll keep you informed of progress throughout your project.

Dedicated after-sales service

At Monga, we make it a point of honor to offer quality service to our customers. That’s why we have a dedicated customer service department. We are available 24 hours a day, 7 days a week if you choose this option, to answer all your questions and meet all your needs. We are committed to supporting you after delivery of your project, to guarantee your lasting satisfaction.

What our customers
say about Monga

"Using Monga services enables us to support our occupier customers on all technical matters with an excellent level of responsiveness and at preferential rates."

"Monga is developing around human values and Premium service quality which, combined with the technology deployed, are in line with the expectations of a real estate sector undergoing rapid change."

"The Monga team is always available and enterprising. Service and support that live up to the expectations and needs of property managers. Since then, we've put our trust in them for all our projects."

"From the outset, Monga has been able to work with us on complex issues and find fast, effective solutions, whatever the trade concerned. A remarkably useful solution."

"The Monga solution offers a responsive, competitive and efficient service, generating incredible time savings and greater satisfaction for our landlord and tenant customers. A dream for every property administrator! "

"From the moment Monga was launched, we were won over by this solution. Today, we're completely convinced and very happy to have chosen it for the technical management of our buildings."

Management software centralized technical management (CTM)